FAQ

What is your shipping policy?

Please see the Terms of Use page for more information.

What is your policy on sustainability?

As a company and as individuals we have a duty to minimise our impact on the environment by actively avoiding processes, materials or actions that are not sustainable. We take our responsibility to the environment seriously, and we are always reviewing our company activities to reduce, minimise or eliminate waste.

All our timber is FSC certified, we never use single-use plastics, and we always use energy-saving technologies such as LED’s.

Do you have discounts or yearly sales?

Our policy is to offer our products for the same cost to everyone, whether a private buyer or a corporate customer. This is to be fair and transparent to all our customers. We will never have sales for the same reason, we make to order only. We value our products but we also value our customers. We want to avoid that awful feeling you get paying one price one day and then seeing the same thing cheaper elsewhere later.

If a customer orders multiples of our products then we will do our best to combine or reuce costs accordingly (eg: courier/shipping) and offer other specific assitance. This can be done by a case-by-case basis.

Can I trust Actualthing?

There is always an element of trust required between customer and seller, even with all the security and accountability that comes with our site and modern e-commerce. If you have any doubts about us as a company please feel free to get in touch by email before placing an order so that we can prove we are worthy of your trust if necessary.

We also have safeguards for you as a customer in the form of privacy statements and terms and conditions, but also secure online systems for payment and personal information. These features are all contained within this website.

Oh, by the way, who is Actualthing?

The company was formed by Andy Davey, (who also designer of Actualthing’s products) who wanted to bring ideas directly to the customer, which are made to order, and to provide dynamic and innovative products. You can find out about him in the About section of this website.

We are based in Warwickshire in the UK, which is geographically in the centre of the country, but at the same time being close to the cultural and transport centres of London and Birmingham. We design, make and sell our products ourselves, using materials and suppliers close to us where possible, and we always aim to only use sustainable and traceable materials.

Above all, we aim to provide innovative, beautifiul and unique products for people around the world.

What is ACID?

ACID (Anti Copying in Design) is a trade organisation that actively respects and protects Intellectual Property (IP). Actualthing Limited is proud to be a member and support the aims and objectives of ACID. All our designs are supported by ACID through thier Design Databank and ACID Marketplace.

All copyright, design rights and intellectual property rights exisiting in our designs and products and in the images, text and design of our website/marketing material are and will remain the property of Actualthing Limited. We will treat any infringements of these rights seriously.

Any other questions?

Naturally we are very interested to know what you are thinking, or if we can send you with any information to help you. Please contact us using the contact email page.